Cabin Crew Test

The cabin crew test is a pre-employment screening assessment used by employers to determine whether applicants have the skills and attributes required to work successfully as cabin crew for an airline.

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What is a cabin crew test?

A cabin crew test is an assessment of an individual’s skills and aptitudes relevant to those needed to work as a cabin crew member for an airline.

A cabin crew is essential for the safety and comfort of passengers on board a plane. Their role focuses on keeping passengers safe at all times, ensuring they enjoy a pleasant experience on board the plane, and reacting to unforeseen circumstances should they occur mid-flight.

Individuals working as cabin crew members need to have critical skills to carry out their roles. These include adaptability, communication, interpersonal, problem solving and decision making skills.

The cabin crew test uses multiple-choice and scenario-based questions to evaluate candidates on whether they have these necessary skills and, in turn, whether they are suitable candidates to work as cabin crew members for an airline.

About the Cabin Crew Test

The cabin crew works on behalf of an airline to keep passengers safe, ensuring pilots' instructions are carried out and that passengers receive a high standard of customer care.

An effective cabin crew can significantly impact a passenger's inflight experience. They reassure nervous passengers, deliver exceptional customer service, and ensure that should any unforeseen circumstances happen during the flight, the necessary steps are taken to protect the passengers' welfare in emergency situations.

The cabin crew test assesses whether individuals have the skills needed to perform their role effectively, meaning employers make successful hiring decisions.

Why should you use a cabin crew test for recruiting?

When faced with many applicants for your cabin crew positions, it can be challenging to ascertain which candidates are suitable for your positions. Candidates may state similar experience levels or have the same background.

As a recruiter, you want to ensure those you hire have the values, skills and ethos required for the cabin crew positions you have to fill.

The cabin crew test overcomes this hurdle by providing employers with a practical way of assessing which individuals in an applicant pool are proficient in the skills needed to be successful.

Using the cabin crew test as a pre-screening tool ensures that, as a recruiter, you are making objective hiring decisions based on an individual’s proficiency in the essential skill areas.

Candidates that perform well on the assessment have the required level of customer service, adaptability, and communication skills needed to be successful in this role. These candidates can be progressed to the following stages of the recruitment process. The candidates that fall short of the required test score benchmark can be eliminated from the process.

The cabin crew test can also be a beneficial addition to the recruitment process for flight attendants.

View a sample report

Results for the Cabin Crew Test along with other assessments the candidate takes will be compiled to produce a candidate report.

The report is automatically generated and available both online and as a downloadable pdf so they can be shared with other team members and employees alike.

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How our test assesses cabin crew skills

Candidates will need to answer a range of questions that measure industry-specific technical skills where applicable (e.g. [soft skills (e.g. accountability), aptitude (e.g. emotional intelligence) and relevant personality dimensions (e.g. sociability). The results present a holistic view of how well-suited each candidate is for the job at hand, using a data-driven approach.

The format varies by type of question, including multiple-choice for aptitude and technical skills, situational judgement for soft skills and agreement on a Likert scale for the personality dimensions. This approach ensures candidates are being assessed in an accurate and fair manner, and that results reflect the true underlying qualities of each candidate.

The characteristics, abilities and knowledge necessary to be a cabin crew member were identified using the US Department of Labor's comprehensive O*NET database. O*NET is the leading source of occupational information that is constantly updated by collecting data from employees in specific job roles.

During the development process, test questions were rigorously analyzed to maximize reliability and validity in line with industry best practices. They were created by our team of I/O psychologists and psychometricians – who collaborated with subject-matter-experts – and field-tested with a representative sample of job applicants who have varying experience, just like you might find in a talent pool.

Each test is reviewed by a panel of individuals representing diverse backgrounds to check for any sensitivity, fairness, face validity and accessibility issues. This ensures each candidate has a fair chance of demonstrating their true level of expertise.

Our cabin crew test is monitored to ensure it is up-to-date and optimized for performance.

Our test platform

Our platform offers an extensive library of hundreds of tests, giving you the flexibility to select and combine them in any way that suits your hiring needs. From understanding specific role requirements to assessing general cognitive abilities, our diverse library ensures you can tailor your assessment process precisely.

Multi-format.
Our test questions come in various formats, including multiple-choice, true and false, ranking and situational judgment, all ensuring comprehensive candidate assessment.
Role-specific simulations.
Experience real-world scenarios with our role-specific simulations, providing accurate insights into candidates' performance, readiness and fit for the position.
Adaptive scoring.
Our adaptive scoring system evaluates responses in real-time, by adjusting to the candidate's ability level, enhancing accuracy and reliability.

Curated by our
team of experts

Expert 1 Expert 2 Expert 3

Scientifically validated by psychometric specialists

  • Our team of assessment experts is made up of I/O psychologists, psychometricians, and subject matter experts who work closely together to ensure each test is accurate and reliable.
  • Our subject matter experts are rigorously vetted and typically have several years of experience working in their industries and hold advanced credentials.

Frequently asked questions

What types of questions are on a cabin crew test?

Questions included on the cabin crew test evaluate an individual's skills in relation to those needed to be successful as cabin crew members. Questions also assess an individual's communication and interpersonal skills and ability to solve problems. Situational questions include scenarios that an individual may face when working as a cabin crew member.

What other tests can be used to assess cabin crew skills?

Several tests can be used to assess cabin crew skills. These include communication and interpersonal skills tests, as well as decision making and adaptability skills assessments. Teamwork skills tests may also be used to evaluate individuals for cabin crew positions.

What is the cost for Neuroworx's cabin crew test?

Neuroworx operates on a monthly or annual subscription basis. We have several plans to suit your hiring needs, which you can check out here. Alternatively, you can get in touch with us to discuss a custom plan.

Can I get a free trial?

Yes, simply sign up (no credit card is required) and we'll give you unlimited access for seven days. Create as many jobs and test as many candidates as you want; you won't be charged a penny.

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